Orders, inventory, suppliers, quotes, accounting and customer support. Intelligent agents working in the background — while you focus on what really matters: growing the business.
Pilot case: LaTerradiPuglia.it A system developed by Marco Gianfreda, live on a B2C + B2B shop since 2024. A real e-commerce business run by AI agents.
A growing e-commerce business brings an operational workload that grows right along with it: manual checks, inventory updates, emails to suppliers, quotes to prepare, orders to verify. All doable — but not like this.
The answer isn't hiring more people to do the same things. It's building a system of AI agents that keeps operations running, brings to human attention only what needs a decision, and never calls in sick.
Hours lost to repetitive tasksUpdating stock, answering the same questions, copying data from one system to another. Hours that create no value.
Costly human errorsA sold-out product left online, a forgotten supplier order, a wrong quote. Small mistakes that turn into problems.
Customers don't wait for office hoursAn order at 10 pm, a B2B request on Saturday morning. If nobody answers, your competitors will.
Decisions made without dataHow many units to order? Which supplier is the better deal? Without a system, it's guesswork.
This isn't blind automation. It's an ecosystem of specialised agents that coordinate with each other, surface data and propose actions — but the final decision always stays human.
The human supervisor — Marco, in the case of LaTerradiPuglia — doesn't carry out the operations. He approves them, or corrects them. The dashboard shows at a glance what's happening, what has been handled autonomously and what needs a decision.
The line is clear: routine tasks run on their own (FAQ answers, stock updates, periodic reports), exceptions go through a human (supplier orders above a threshold, a quote for a new customer, a disputed refund).
LaTerradiPuglia.it is an online shop for traditional products from Puglia with three active channels: B2C retail, B2B wholesale and an editorial magazine. Since 2024 it has been the testing ground for the AI agent system developed by MakeZone.
The system runs in real production — it's not a demo. Every agent was designed, tested and refined around the concrete operational needs of a shop with physical products, Italian suppliers and EU customers.
From 50 orders a month upwards. Below that threshold, manual management is still competitive. Above it, the system starts paying for itself quickly.
Quotes, dedicated price lists, recurring orders: this is where automation delivers the biggest advantage, because every B2B request takes significant manual work.
Food, crafts, traditional products, manufacturing. Wherever there's a real warehouse, suppliers to manage and logistics to coordinate.
Double your volume without doubling your operations team. The agents grow with the shop and need no onboarding.
Designed for the reality of small and medium businesses: PrestaShop, local suppliers, customers across the EU, day-to-day operations. Built and tested on a real Italian shop.
You're not handing over control — you're amplifying your ability to supervise. Everything goes through you, but in a tenth of the time.
Tell us how your shop works, how many orders you handle and where you lose the most time. In 30 minutes we'll work out together whether — and how — the system makes sense for you.